Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, for rackets the plastic seal should not be broken in any shape or form. You’ll also need the receipt or proof of purchase.

To start a return, please contact us on info@padeloversgulf.com . If your return is accepted, the following will apply:

If you ordered within the UAE, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A fee of 30 AED for the return shipment will be required to process the return shipping label.

If you ordered from outside the UAE, it is the customer's responsibility to arrange to ship the items back to an address in the UAE for which we will communicate to you. All return shipping charges will be the customer's responsibility.

You can always contact us for any return question at info@padelovergulf.com

 

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The refund amount will be the value of the products purchased, excluding the shipping charges. Shipping charges paid are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Processing time for refunds typically take 5 business days and refunds are made to the original payment method utilized by the customer.

 

Additional Information

If you've placed an order with more than 1 item, you can only request a return once all the items from your order have been delivered to you.

Return or exchange of items is only permissible once.

Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.

All items must be returned in one package.

All items must be returned in their original packaging with all tags attached. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.

Returns, exchanges and refunds of products purchased online can be done through the processes mentioned above.

 

PadeloversGulf Notice

Please note that PadeloversGulf reserves the right to refuse refunds or exchanges on items that are considered to be unfit for resale.

Returns made outside of the 14-day timeframe will not be accepted and sent back to you and the shipping cost will be charged to you.